How Driver and Vehicle Services at the Department of Transport changed customer perceptions and improved employee engagement
DVS is responsible for the effective management of over 1.8 million registered drivers and over 3.5 million registered vehicles and manages revenue collection and disbursement of over $2 billion on behalf of government.
In November 2015, the organisation identified a lack of visibility to meaningful measures of performance and outcomes, with an under-performing workforce created by a lack of understanding and support for the frontline challenges.
DVS invited AKS to support them implementing a program of Operational Excellence based on their adoption of the Shingo Model. This program was to run across an organisation of 600 staff, 10 sites and 300 service partners, and a $150m a year operating budget.
“Working with Alive & Kicking Solutions has changed our workforce behaviour significantly and this had delivered substantial benefits for our staff and customers alike.
I would recommend Alive & Kicking to anyone looking to improve employee engagement and customer service levels.
There can be no better quote than ‘Thanks for allowing us to do the training Steve, the AKS training has changed my life forever – Claire*” STEVE MITCHINSON, A/ General Manager, Driver and Vehicle Services at the Department of Transport