National Disability Insurance Scheme (NDIS) and your Brand

On 12 December 2017, the Commonwealth and Western Australian governments agreed that WA will join the nationally delivered National Disability Insurance Scheme (NDIS).

From 1 July 2018, the National Disability Insurance Agency (NDIA) will assume responsibility for the delivery of the NDIS in Western Australia.

Now that a decision has been made, business that provide disability services are ramping up for the new competitive environment.  Are you ready?

The customer’s expectations of the carer will become more demanding, with requests for workers with specialised skills, certain personality types, or cultural backgrounds. Success in this area is dependent on the NDIS service provider’s ability to match the right staff to their clients.

As specialised demand increases from customers, skilled care workers will become more selective of their employers with shift availability being of utmost importance and service providers must improve their operational efficiency in order to remain profitable under NDIS.

Under NDIS rules, more visibility is required around billing for services. Service providers must also store accurate and detailed customer information to allow for transparency and efficient delivery of services.

The NDIS will bring about wide-ranging changes for disability service providers in terms of the types of jobs and skills required. Needs are expected to extend across business management and service provision, with increased focus on areas like customer service, workforce flexibility, innovation and technology.

Early findings from NDIS trial sites suggest that NDIS participants are seeking workers with values and attributes they can relate to. This means demand for workers with a variety of backgrounds, reflecting the demographic diversity of clients, and values that put people with disability at the centre of decision making.

New skills and a new mindset are needed to make this transition successful, and this is where we can help!

We have 3 one day workshops designed specifically for NDIS providers that will enable you to start the process of developing change-capable leaders, creating front-line brand ambassadors and embedding effective workplace coaching.

Alive & Kicking Solutions is an established Perth based People Development consultancy, helping businesses prepare for the competitive challenges that the Aged Care Reforms and NDIS brings. 

We understand that the world of aged and disability care is changing. With the customer now empowered to decide what they require and who will provide it for them, organisations must approach their clients with a fresh and innovative perspective to stay ahead of the competition.

We are Human Behaviour Change experts.  We have worked successfully with  renowned organisations in the Aged Care sector assisting them transition their people to the more customer and brand focused mindset required as a result of the Aged Care Reforms.

Our deep understanding of ‘whole industry legal reform change’ positions us well to support NDIS providers with the current challenges.

Contact us on 1300 305789 for a confidential, no obligation chat to find out more.


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