Latest Blog Posts

3 employee development TEMPLATES you’ll love using

3 employee development TEMPLATES you’ll love using

Imagine using Employee Development plans that HR, managers and employees connect with…. Do your line managers have the right tools to provide their employees with…

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How Driver and Vehicle Services at the Department of Transport changed customer perceptions and improved employee engagement

How Driver and Vehicle Services at the Department of Transport changed customer perceptions and improved employee engagement

Curious about what it is like to work with Alive & Kicking Solutions? Steve Mitchinson is A/ General Manager, Driver and Vehicle Services at the…

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Closing a conversation graciously

Closing a conversation graciously

Closing a conversation graciously is just as important as opening it well. This is your last opportunity to make sure everything has been covered and…

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WIFM….…or What’s In It For Me?

WIFM….…or What’s In It For Me?

The communication model we use contains four logical steps.  Each step must occur in order for the communication to run smoothly: Step 1: Rapport Step…

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To discover or not to discover?  That is the question….!

To discover or not to discover? That is the question….!

Discovery:  to find out or to realise something that was not known before. Discovery involves emptying your head of all preconceived ideas, assumptions and presumptions…

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The what, why and how of rapport

The what, why and how of rapport

Effective communication has four logical steps, and each step must occur in order for the communication to run smoothly. Here is the list of steps…

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Reasons Why We Don’t Always Communicate Effectively

Reasons Why We Don’t Always Communicate Effectively

At work, most of us spend more than 75% of our time communicating with others. With so much time spent in communicating it is no…

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The 3 C’s of Difficult Conversations: Creativity, Compassion, Courage

The 3 C’s of Difficult Conversations: Creativity, Compassion, Courage

How can you tell the truth about a situation without fearing rejection, or disagree with someone without causing offence?  We tell ourselves that these conversations…

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How NOT to approach a difficult conversation

How NOT to approach a difficult conversation

When faced with the prospect of having a difficult conversation, emotions run high and we look for reasons why it is such a challenging situation. …

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What’s Worse than a Difficult Conversation? Avoiding One.

What’s Worse than a Difficult Conversation? Avoiding One.

Difficult conversations are sometimes a necessary part of interacting with people, whether that is in the work environment or outside of it.  They are difficult…

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