The communication model we use contains four logical steps. Each step must occur in order for the communication to run smoothly: Step 1: Rapport Step…
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Latest Blog Posts
To discover or not to discover? That is the question….!
Discovery: to find out or to realise something that was not known before. Discovery involves emptying your head of all preconceived ideas, assumptions and presumptions…
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The what, why and how of rapport
Effective communication has four logical steps, and each step must occur in order for the communication to run smoothly. Here is the list of steps…
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Reasons Why We Don’t Always Communicate Effectively
At work, most of us spend more than 75% of our time communicating with others. With so much time spent in communicating it is no…
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The 3 C’s of Difficult Conversations: Creativity, Compassion, Courage
How can you tell the truth about a situation without fearing rejection, or disagree with someone without causing offence? We tell ourselves that these conversations…
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How NOT to approach a difficult conversation
When faced with the prospect of having a difficult conversation, emotions run high and we look for reasons why it is such a challenging situation. …
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