Many people believe that customer service is all about attitude – either you have the right one or you don’t. We believe that how staff interact with customers can be improved by learning the right skills and approach. This course explores the essential skills required to effectively and positively impact on interactions with customer with the overall aim of not only improving the customer experience but your staff’s level of enjoyment and engagement.
This course explores what it means to serve our customers and how to create a positive experience every time – for you as well as the customer! It is essential to be able to deliver good, reliable and a high level of service to your customers. The success of every business depends upon this. Every interaction your staff have with your customers is a customer service experience, whether it is a simple question (what are your opening hours?) or a request for something you do not have – each interaction is an opportunity for the customer to experience your business or organisation. What kind of experience do you want this to be? What kind of experience are they currently receiving? If it is not positive 90% or more of the time you need the skills presented in this course.
We believe every business is different and a one size fits all approach will rarely result in the best outcome. We customise this course to suit your unique training needs. The success of our training is in our familiarisation process. We ensure that the solutions we deliver directly relate to your business challenges.