Imagine this scenario. A manager in a senior role who is kind and friendly, but when stressed becomes really unapproachable. Since her role is to…
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Latest Blog Posts
How difficult customers help develop our Emotional Intelligence
Some people just love handling difficult customers. They volunteer to take the known persistent complainers. They enjoy the challenge of trying to calm someone down,…
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The Benefits of Being Present (& a few ways to practice)
1. Improved social skills This may be one of the first things you experience when you start learning to be fully present. If you get…
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What is resilience and how can you develop a more resilient workforce?
Resilient people keep proper perspective and persist with coping efforts long after less resilient types become demoralised and give up. Resilience is not something that…
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How to be the leader your team want AND the leader your business needs
Most people, when asked what kind of boss they prefer, have a similar answer. They want us to be responsive to their needs, wants and…
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Five stages of a successful performance review meeting
It’s quite possible that you think we are going to start with a discussion of the merits of the good news/bad news/good news sandwich. Whilst…
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